Generation Logistics case study: Sasha Kinsey, Customer Service Lead Controller, Stobart

“I didn’t really know what I wanted to do. I was attending college two days a week but wanted to earn some money and gain some formal qualifications,” she said, “I had no relevant experience and didn’t know much about transport!”

She began as an apprentice in customer service, helping people solve problems on the driverline team. But within nine months she’d progressed to order processing and customer enquiries within the same department.

“I’m now a lead controller in customer services, something I couldn’t foresee when I started my journey three years ago.”

Furthermore, she is actively helping develop the next generation of talent, training and mentoring new interns through their placements.

“I’m hopeful my skills and experience will continue to grow, and I see myself as a team leader and manager of the future.”

*www.generationlogistics.org

Published On: 29/09/2022 16:00:30

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