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Generation Logistics case study: Jessica Knights, Maersk, Senior Customs Process Administrator

Looking back on our career expectations, it often feels as if the advice we were given at school has little relevance to the opportunities we eventually end up pursuing. The conclusion: no career is worth discounting!

That’s something Jessica, a Senior Customs Process Administrator, proves in droves.

“When I was at school… if I’m being honest, I didn’t think of logistics as a career path,” she admits. “I applied with the basic school qualifications required, and a degree.

“Within a year I’ve been promoted to a senior role: a promotion that comes with more responsibilities, but more rewards too.”

Looking after customers means no two days look the same for Jessica. “I might be actioning emails, talking to customers, completing entries or problem solving. Generally finding more efficient ways of doing a process to save time and resources.”

She manages a big account and a team to help service it, which brings the opportunity to train others, delegate jobs and manage their development. And though Jessica took to her role from the off, she’s also built on her qualifications with training on the job.

“Since joining, I’ve had the opportunity to gain my Level 2 Customs Academy qualification, and to go on to study for Level 4,” she says. “I also frequently use e-learning to expand my knowledge.”

But the best thing about her role? “I love who I work with. Even though Maersk is a large corporation, I always feel valued. It’s a warm, family-friendly feeling amongst my team.”

Published On: 23/11/2023 16:00:00


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