đź•’ Article read time: 2 minutes
Generation Logistics case study: Jessica Knights, Maersk, Senior Customs Process Administrator
Looking back on our career expectations, it often feels as if the advice we were given at school has little relevance to the opportunities we eventually end up pursuing. The conclusion: no career is worth discounting!
That’s something Jessica, a Senior Customs Process Administrator, proves in droves.
“When I was at school… if I’m being honest, I didn’t think of logistics as a career path,” she admits. “I applied with the basic school qualifications required, and a degree.
“Within a year I’ve been promoted to a senior role: a promotion that comes with more responsibilities, but more rewards too.”
Looking after customers means no two days look the same for Jessica. “I might be actioning emails, talking to customers, completing entries or problem solving. Generally finding more efficient ways of doing a process to save time and resources.”
She manages a big account and a team to help service it, which brings the opportunity to train others, delegate jobs and manage their development. And though Jessica took to her role from the off, she’s also built on her qualifications with training on the job.
“Since joining, I’ve had the opportunity to gain my Level 2 Customs Academy qualification, and to go on to study for Level 4,” she says. “I also frequently use e-learning to expand my knowledge.”
But the best thing about her role? “I love who I work with. Even though Maersk is a large corporation, I always feel valued. It’s a warm, family-friendly feeling amongst my team.”
Published On: 23/11/2023 16:00:00
Comments Section
If you are a Logistics UK member login to add comments.
Book your table at Logistics UK’s Logistics Awards: places selling fast!
Now in their seventh year and established as the go-to event for the industry, guests at this year’s Logistics Awards will be treated to the celebration ceremony, laughs from Milton Jones and a party late into the night.
With a record number of award entries this year, tables are selling fast, so whether you're keen to celebrate your peers from the logistics industry or just want a great pre-Christmas night out, you won't want to miss this!
Book here logistics.org.uk/logistics23
Latest articles
Government Trade Strategy - Logistics UK's Head of Trade and Devolved Policy Nichola Mallon responds
Responding to the publication today (26 June 2025) of the government’s Trade Strategy, Logistics UK Head of Trade and Devolved Policy Nichola Mallon said:
Read time: 2 minutes
View article
"Planning reform essential to enable water freight growth," says Logistics UK as it publishes new waterborne freight report
Logistics UK launched a new report highlighting the untapped potential of the UK's inland and coastal waterways for moving freight on 18 June.
Read time: 2 minutes
View article
Category B drivers now eligible for zero emission vehicles up to 4.25 tonnes
Following the recent change in legislation, holders of a category B driving licence now have the entitlement to drive zero emission vehicles up to 4.25 tonnes.
Read time: 2 minutes
View article