Self-service system

The operator licensing self-service accessible via the gov.uk website here and the Transport Office enables operator licence holders to carry out self-service online processing of some of the transactions that have historically required paper-based applications. 

You can view a licence summary of the basic operator licence records held by DVSA and check that your records are up to date. 

The following features are also available: 

• Add/remove vehicles in respect of any individual licence. 

• If you hold a licence in more than one Traffic Area, you can transfer vehicles between these licences. 

• You can change your correspondence address records and trading name. 

• Add/remove directors (limited companies only). 

• Add/remove partners (partnership licences only). 

• Add/remove transport manager (standard national or standard international licences only). 

• Add/remove operating centre(s) and/or increase/decrease authority. 

• View and print an advert template for O licence applications. 

• You can opt to receive correspondence from DVSA electronically when registering for self-service, instead of through the post. You will be notified by e-mail to check your correspondence within the self-service system when something has been placed there. 

• You can pay on-line with credit/debit card for your operator licence fees when due. 

Registering for self-service

Following the above link, you can register for the service by clicking the “Start Now” box, then creating an account. Once you have registered you can just login using the username and password you set up. 

Following registration, a password will be sent to your postal address usually within a week. You will then be able to start using the system. 

The person who registers a licence holder for self-service will be the administrator for the licence and will be able to add or delete other users. There can only be one administrator per organisation. Each user will have their own password and be able to make changes to the O licence. There will be an audit trail so that DVSA will be able to check which member of your staff makes any changes. This is obviously important in the case of a disaffected member of staff entering false changes. It is also important to ensure that the administrator removes any member of staff leaving the company from the system. Remember that the system can be accessed from any computer having internet access by anyone having a valid password and security word. You should ensure that you carry out internal measures to ensure security. 

Updating the VOL system

Logistics UK’s staff in the Member Advice Centre have been invited by DVSA to participate in testing and updates for the VOL system’s design and usability. Those that are taking part use feedback they obtain from speaking to members about the VOL system and feed it back to DVSA who can in turn implement the feedback and update the VOL system to make it more user friendly and in turn, make the process of managing your operator licence simpler.