Condor Ferries and Supply Chain Consultancy team case study

Condor Ferries is the leading provider of passenger and freight services to the Channel Islands and St Malo in France, typically carrying a million passengers, 200,000 vehicles, and more than 900,000 freight lane meters every year. Operating principally from Portsmouth and Poole in the UK, it is a lifeline passenger and freight service serving the Channel Islands.

 

The ferry services are supported by a multi-purpose warehouse that covers everything from on board retail sales items, including bonded goods, to spares and marketing collateral as well as frozen and chill products. As part of Condor Ferries’ continuous drive for improved performance, it was timely to review the warehouse operations.

 

Condor Ferries invited the Supply Chain Consultancy (SCC) team from Logistics UK to work with the management team to establish a range of productivity and performance improvements and also generate ideas that would create capacity for future growth. The broad range of activities that the warehouse supports and its multi-function operations made this a particularly interesting challenge for the SCC team.

 

The brief included a review of the operating model to establish any improvements that could be made to the processes and activities, and to identify the opportunities to grow throughput and storage levels in the existing facility. Once the Logistics UK Supply Chain team had developed a thorough understanding of the operations, they were able to apply their experience and analytical models to provide a comprehensive list of actions that will improve performance and productivity as well as developing options for the future. The combined physical review and data led approach alongside their own experience of operating warehouses led to a structured program, work streams and individual actions for the management team.

 

Condor Ferries specified the need for a clear and pragmatic action plan that the inhouse team could take forward and start the improvement process. Paul Luxon, CEO of Condor Ferries said, “The Logistics UK team gained a really good understanding of the brief and following some excellent analysis and consideration of the constraints within our business have given us a clear road map for what we need to do to take the project forward”.

 

Paul Wilson, Logistics UK Consultant, agreed that “The project brief demanded some realistic, affordable and deliverable recommendations. Having spent many years improving warehouses, we have the knowledge required to help small, medium and large businesses improve the performance and productivity of their logistics activities. Working with Condor Ferries has been a pleasure”.

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