Transport arm of NHS Foundation Trust receives remote Van Excellence Certification

Tuesday 02 June 2020

FTA, the business group representing the logistics sector, has awarded QE Transport (QET) of Gateshead Health NHS Foundation Trust with Van Excellence Operator Certification, the first van fleet operator to receive certification remotely under COVID-19 physical distancing rules.

Van Excellence, an industry-led scheme promoting the safe, sustainable and efficient operation of vans, recognised QET’S commitment to keeping its drivers, passengers, sensitive cargo, and other road users safe through the adoption of best practice and a dedication to compliance. 

Sharon Mitchell, Head of Consulting and Standards at FTA, comments: “While social distancing rules mean the Van Excellence team are unable to undertake physical audits, the need for vans to be operated safely and efficiently remains the same; fortunately, the combination of technology and our team’s expert eye and knowledge have made remote audits possible. We are so pleased to grant QET of Gateshead Health NHS Foundation Trust its Van Excellence Operator Certification, and, given the pivotal role of the NHS during the pandemic, it is an honour for us that it is first to receive remote certification.

“The team at QET have shown they are committed to achieving high standards in sustainability, safety and operating competence; we were delighted to present this certification to them and look forward to working with them on their ongoing journey to maintaining excellence.” 

The company’s 30-strong van fleet transports medical and confidential resources for the Gateshead Health NHS Foundation Trust, including time sensitive blood products.

Paul Bowmaker CMILT, Head of Transport, QE Facilities - Gateshead Health NHS Foundation Trust, comments: “Receiving Van Excellence Operator Certification is a huge achievement for our team; as a specialised transport operation, we want to be associated with a nationally recognised transport body to best promote our ongoing commitment to ensuring best practice in all aspects of our operations.

“Giving the restrictions under the COVID-19 pandemic, we found the remote audit service ideal. The process was seamless and professional throughout and the remote auditing team were extremely knowledgeable and helpful, taking the time to guide us through the full audit process to help us achieve the certification. Although face to face visits and on-site visits are not permitted during the pandemic, communication via online conferencing was helpful and efficient. We of course look forward to developing our relationship with Van Excellence moving forward in the future.”

Van Excellence is supported by the Gold Partners; The AA, Bott Ltd, Brigade Electronics, Hertz UK Ltd, Lex Autolease, Quartix and TVL. 

Membership of the Van Excellence scheme includes access to training courses, a subscription to the Guide to Van Excellence, operational briefing events and, of course, the option to be recognised by its Van Excellence Operator Certification Scheme. For further information on the Van Excellence Scheme, including how to join, please visit  

FTA is one of the UK’s leading business groups, representing logistics businesses which are vital to keeping the UK trading, and more than seven million people directly employed in the making, selling and moving of goods.  With COVID-19, Brexit, new technology and other disruptive forces driving change in the way goods move across borders and through the supply chain, logistics has never been more important to UK plc. FTA supports, shapes and stands up for safe and efficient logistics, and is the only business group which represents the whole industry, with members from the road, rail, sea and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.