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Members experience issues with OCRS reports

After reports from three members experiencing issues with their Operator Compliance Risk Score (OCRS) reports, Logistics UK has been engaging with the Driver and Vehicle Standards Agency (DVSA) on the issue.

The Agency had told Logistics UK that it was in the process of migrating data onto its new system but was unaware that this was having an effect on OCRS reports. Following representations from Logistics UK, DVSA investigated the issues and updated Logistics UK on its findings and proposed actions at a meeting last Thursday (11 February 2021).

Phil Lloyd, Head of Engineering Policy at Logistics UK, said: “I raised our members’ OCRS concerns with DVSA early last week. By the time of our industry meeting last Thursday they had concluded their initial investigation and had identified errors in the synchronisation of their data systems to be the likely cause of the issue.”

The issues appear to relate to DVSA’s system only recording some but not all encounters. As OCRS works on points divided by encounters, and the system was not pulling down all the data, members’ scores were being negatively affected with some scores moving from Green down to Amber. DVSA estimates that it could take up to eight weeks to rectify the issues and is considering suspending access to the Transport Portal, through which operators access the OCRS reports.

Lloyd continued: “We have expressed our concerns over the effects this could have on our members, which includes changes to their OCRS scores which could affect DVSA targeting. DVSA has said that it is taking this into account and is looking at freezing OCRS scores prior to the data synchronisation issue, to prevent any adverse outcomes. We will keep members updated on DVSA’s progress in relation to resolving these issues.”



Published On: 18/02/2021 17:00:40


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