Happy birthday, to ya! Evri turns 50

The business started with just seven couriers with the families of directors packing and delivering parcels to local customers. This is effectively where the home delivery model was launched, and Evri is now the UK’s biggest dedicated parcel delivery company, delivering more than 730 million parcels each year to over 220 destinations worldwide.

The company has a mission to be the most convenient way to send, receive and return parcels, without costing the earth.

Martijn de Lange, CEO of Evri, said: “In our 50 years we’ve witnessed mail order evolve to introduce the first-ever telephone ordering service, a shift from printed publications to online ordering and the introduction of next-day deliveries. 

Martijn de Lange, CEO of Evri

“As we look back in fondness at the past half century, we are also focussed on delivering for our customers and clients in the UK and overseas now and over the next 50 years and more.”

The roots of Evri can be traced back to Yorkshire in 1974 but the business has grown over the decades and now has a team of 8,000+ employees, 20,000+ couriers, 15,000+ out of home locations and a growing network of state-of-the-art hubs and depots.

Debbie Sharkey, who has been working for the business for 35 years as a customer service advisor, shared some of the changes she’s seen over her time with the business: “Originally, I worked on the phones taking orders for purchases from the Grattan catalogue. Flexibility was important for me as I was a young mum with a one-year-old, and I worked the night shift. My daughter now works here as well and has done for 12 years. The biggest change I’ve seen over my time is the shift to homeworking during the pandemic.

“Technology’s impact is undeniable. I can - with hazy memories - recall green writing on computers and records being on microfiche, a really old method of storing data. The ability to have so much data at my fingertips now is much more efficient for the customer experience. The one thing that has been a constant is my headset though, albeit it’s much more modern now.”

Evri has more than three million independent five-star Trustpilot reviews, on-time delivery rates which surpass 99%, an average courier rating of 4.7/5, and a commitment to provide an answer for everyone following a significant investment in customer experience.

From everyone here at Logistics UK, we wish everyone at Evri a very happy birthday, and here’s to the next 50 years.

Published On: 22/08/2024 14:00:00

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