🕒 Article read time: 2 minutes
Generation Logistics Case Study
Aline Almeida, Customer Success Manager – Maersk.
Generation Logistics Week 2025 will take place from 24-28 June and will be a week designed to inspire and unlock the best career paths in the sector for young people. Across the week, there will be daily themed activities exploring key areas of the industry, full of career possibilities, potential and pathways.
If you have not already followed the campaign on social media, please search @generationlogistics on whichever is your platform of choice, and encourage your colleagues, family and young people you know to do the same to ensure that all the activities planned during the week reach as wide an audience as possible.
Over to you Aline...
Aline works in the sales department within Maersk, a large team comprising many different roles. As a Customer Success Manager, she is responsible for ensuring the team of CSPs (Customer Success Partners) is working hard to support the salesperson when closing deals with customers and growing the company’s book of business. As part of her job, Aline participates in many customer calls, work on many different tenders, and get involved in different customers.
Her role required an A Level or BTEC equivalent qualification. Aline found this new role through the Maersk internal job site and was attracted to this role because it involved managing people while at the same time continuing with her sales career. She still wanted to be involved with customers daily while expanding her managerial skills and knowledge.
“It’s amazing when you see the impact of your role in a customer win. When a new business agreement is closed and you see the financial impact to your organisation, it’s great to know that you had an impact on that. It’s very rewarding! It’s also amazing to know that what you do impacts people’s lives on a global basis.
When you’re walking around in a supermarket for example, it’s nice to know that you had something to do with bringing those goods to the shelves.”
Published On: 12/06/2025 15:00:00
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