Generation Logistics Case Study

Lily Matthews, Automation Engineering Manager – GXO Logistics.

My current role is the Automation Engineering Manager for GXO Logistics UK on the Zara contract. My responsibilities include leading a team of engineers to facilitate, maintain, repair and continuously improve all automated systems on site. These systems include a fleet of 500 automated guided vehicles (AGVs), various automated conveyance and labelling solutions and a state-of-the-art Durkopp smart sortation system which will be the largest of its type in Europe.

I have worked in engineering throughout my entire adult life and have always aspired to step into a leadership role as a department manager. The opportunity offered by GXO was particularly attractive, as not only was it a chance to lead my own department, but it was also a completely new one. This allowed me to build a team of engineers from the ground up.

Before transitioning into automation engineering, I served as a Marine Engineer in the Royal Navy, working on nuclear submarines. During this time, I gained extensive training across multiple engineering disciplines to NVQ Levels 3 and 4, covering both general mechanical and electrical systems as well as specialised system training. It gave me a solid foundation in mechanical and electrical engineering, problem-solving under pressure and working with complex systems, skills that directly translate to managing automated technologies.

The best thing about my role is the ability to work hands on with some of the most advanced automation and robotics systems in Europe. As an engineer, I thrive on solving complex technical challenges and continuously improving high-performance systems. Seeing each new piece of technology fitting into the whole of the warehouse to make it streamlined and efficient is extremely satisfying to lead.

What makes this role even better is GXO’s inclusive and collaborative culture. It’s a workplace where diverse ideas are valued, and everyone is encouraged to contribute to innovation. Leading a team in such an environment allows me to combine my engineering expertise with a people-first approach, ensuring we deliver technical excellence while supporting each other’s growth.